Agency Labour Compliance Audit Tool - support website

Complyer will work in a Citrix environment, but there is a known issue with printing from Complyer (the software crashes).

One of our clients is using Complyer with Cirix and has passed on the following fix:

It has been resolved by attaching an imaginary PDF printer to the print function button and when I ask for a print, it will be unable to find the printer, but will automatically save the report for me in a folder that has been set up.

This issue could be caused by "permissions" problems in the Citrix environment - if any customers can shed any more light on this issue, please feel free to email us

Complyer is a Microsoft Windows piece of software.

It is, however possible to run Complyer on the Mac OS operating system (e.g. on MacBooks or iMacs), by installing Microsoft Windows through third party software:

• Apple's BootCamp (runs Windows or Mac OS at any one time) or
• Parallels Desktop (runs Windows and Mac OS together, sharing resources) or alternatively VMware

Apparently it is possible to install Windows XP on an iPad, but it's not for the faint-hearted - see here for details. Complyer will work on Windows XP

Complyer is a Microsoft Windows piece of software and works on a Microsoft Surface or other portable Windows device.

There is a known error whereby report previews are not displaying correctly on some mobile devices, and this is being looked into; all other functions work.

• On your source computer, start up Complyer
• Choose the menu option Backup and Export
• Click Backup All and select OK to the prompt
• Save the backup in a location you can find it again (perhaps on an USB stick)
• If you have saved PDF files from Complyer, these should be backed up too.
  • Copy your PDF files from c:\program files\audittool to your backup folder or to somewhere you can easily find them again.

• On your destination computer, ensure that you have an unlocked copy of Complyer (contact on 01276 509306 to obtain one, if you haven't already)
• Start up your Complyer software
• Choose the menu option Backup and Export
• Click Restore All and select OK to the prompt if you're absolutely sure that overwriting any existing audits (if you have any) stored on this Complyer is what you really want to do.
• Locate your backup that you saved above (perhaps on an USB stick) to replace audits on this tool with the ones you saved in the Backup process above.
• If you have saved PDF files from Complyer, these should be restored too.
  • Copy your PDF files from your backup folder (or your place you could easily find again) to the folder c:\program files\audittool.

My Complyer is too small. I can't read it. Is there anything I can do to increase the size?

Yes, please follow the guidance in this link: https://www.windowscentral.com/how-make-text-apps-bigger-windows-10

The Spellchecker is not appearing on my Complyer - why?

The Spellchecker functionality is provided through Microsoft Word. If you do not have Microsoft Word installed, the menu option "Spell Check" will not appear in the tree menu view. Complyer Spell Check should work with all recent versions of Microsoft Word and even works with Word 97.

If you happen to be using Complyer on a Mac using Parallels or Boot Camp, you will need a copy of Microsoft Word in the Windows environment. Complyer is not clever enough to use Microsoft Word for Mac.

An old Report is appearing on my Complyer whenever I generate a new one - why?

Later versions of Complyer use a report preview that uses a generated JPEG image.
In some cases Windows can put a "lock" on this file, and no matter how often you generate a new report, it will appear as the old saved, locked file.
The solution is quite simple, but requires some knowledge of Windows' File Manager:

Instructions

• ALC Complyer - remove file c:\program files (x86)\audittool\_currentpage.jpg
• Clearview Complyer - remove file c:\program files (x86)\clearview\_currentpage.jpg
• FastForward Complyer - remove file c:\program files (x86)\fastforward\_currentpage.jpg
• FastForward (Constructor) Complyer - remove file c:\program files (x86)\fastforwardc\_currentpage.jpg

For security purposes your Complyer audits should be backed up. See the How do I transfer audits from one PC to another? in this section for more information on how to do this.

Complyer licence and unlock codes are tied to an individual PC, so depending on the nature of your upgrade, you may or may not have to request a new unlock code from allianceHR.

What versions of Windows are compatible with Complyer ?

Complyer will run on all "modern" versions of Windows. It is unlikely to run successfully on really old versions of windows like Windows 95 and Windows 98.

Windows versions that Complyer does work with are:

• Windows XP
• Windows Vista
• Windows 7
• Windows 8
• Windows 8.1
• Windows 10
• Windows 10 on mobile devices (There is a minor display issue on report preview only which is being looked into)

Complyer will also run on these Windows versions on Apple Mac computers, but additional software like Parallels or BootCamp, plus Windows itself would also need to be installed. To use the spell checker on Mac, Microsoft Word would also need to be installed in the windows environment.